Terms and Conditions

Welcome to https://ekomattress.com/

These terms and conditions outline the rules and regulations for the use of EKO Mattress’s Website, located at https://ekomattress.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use https://ekomattress.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Returns

See Returns for more details.

Unfortunately we are unable to accept returns on any custom made mattress or mattress toppers.

Delivery

See Delivery for more information.

We are able to deliver to Europe so please contact us about our rates.

Cancellations

Providing that your Mattress is a standard size and specification we will accept cancellations and offer a full refund as long as the item has not been dispatched.

If you order the incorrect item we will happily change it to what you want. Any additional charges including delivery and collection costs in applicable or refunds will be made via our on-line credit card terminal.

Payment

Credit/Debit Cards and paypal are our preferred method of payment which can both be done 100% securely through our website. All Credit/Debit card transactions are processed through HandEpay on-line payment system. Their full terms and conditions can be found here. We are happy to take orders over the phone and as above are happy to accept either payment method mentioned above.

Guarantee

Our Mattress and toppers come with various guarantees depending on the product that you choose. All of our guarantees apply to the Memory Foam & Reflex Foam Toppers and Mattresses only and not the covers. The guarantee covers physical defects or changes that cause a visible indentation in the Memory Foam or Reflex Foam (more than 2cm) and affect its pressure relieving qualities.

If a guarantee claim is to be made then you must pay the delivery charges for the mattress to be returned to us then if found to be faulty a replacement mattress will be supplied. We will happily provide a temporary replacement mattress for the time that it takes for the mattress to be tested and if the mattress if found to be not faulty it will be exchanged with replacement and the re-delivery costs will be at your expense.

If a claim is to be made you must present a proof of purchase.

All guarantees will be void if:

  • The product has been used otherwise than for personal use.
  • The product has been misused which includes but is not limited to – abnormal loads , staining or it is in an unsanitary condition, extremely high temperatures or cold temperatures.
  • The product has not been stored correctly.
  • Repairs or modifications have been applied to the mattress
  • The product has suffered malicious damage.
  • The product has had liquids spilt on it.
  • The guarantee does not cover normal changes in hardness or properties that do not affect the pressure-relieving properties of the mattress.

Please contact us if you have any further question about any of the above

Cookies

We employ the use of cookies. By accessing https://ekomattress.com, you agreed to use cookies in agreement with the EKO Mattress’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, EKO Mattress and/or its licensors own the intellectual property rights for all material on https://ekomattress.com. All intellectual property rights are reserved. You may access this from https://ekomattress.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from https://ekomattress.com
  • Sell, rent or sub-license material from https://ekomattress.com
  • Reproduce, duplicate or copy material from https://ekomattress.com
  • Redistribute content from https://ekomattress.com

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. EKO Mattress does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of EKO Mattress,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, EKO Mattress  shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

EKO Mattress reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant EKO Mattress  a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organisations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of EKO Mattress; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to EKO Mattress. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of EKO Mattress’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.